Nikki from Indie Hub responded to me almost immediately when I contacted her to edit my novella. We exchanged a few emails, she gave me a sample edit of my first chapter, and within a few days we made an agreement. I was quoted 7-10 days for a return but it had been returned much faster than that. The quality of the work was impressive, I found the manuscript to flow easier after I made the suggested edits. Nikki commented on a few things she didn't understand and I honestly appreciate that, if she didn't understand than I'm assuming readers wouldn't have either. I could tell she really dug deep into editing, something I look for in an editor. I was very pleased with the work and time it took to complete.